Our operational office in the state of Goiás can be multiplied within 1-2 months. Currently, dozens of people work in shifts, providing round-the-clock support for several major gambling projects.
For smaller platforms gaining traction in the Brazilian market, it makes sense to start with one unit – a minimal working group consisting of 4 people, providing 24/7 support with a stable response time of 15 seconds, capable of handling up to 1000 requests per day. We can scale the team as needed, but any working group, no matter how large it is, will consist of these units of 4.
For VIP players on your platform, we can offer a VIP-concierge – a Customer Service Ace with advanced problem-solving capabilities, available to them at any time through any preferred communication channels to ensure their satisfaction.
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…requiring support access to sensitive parts of your platform, we allocate a dedicated employee who undergoes onboarding with your technicians and assumes greater responsibility, often simultaneously serving as a VIP-concierge.
One of the advantages of Local Assist is training in handling complaints from Brazil’s largest review site – reclameaqui.com.br, successfully passed by our employees. As a bonus, we offer managing your platform’s account on Reclame Aqui with a trained employee specializing in responding to lengthy written complaints. The image created on review aggregators is particularly important for the company’s reputation, as Brazilians are very sensitive to public opinion.
- Minimum contract duration – 3 months.
- Minimum unit – a team of 4 people – €15,000/mo.
- For a 6+ month contract – 10%
- For a 12+ month contract – 20%
- For 5+ units – 10%
- For 10+ units – 20%
VIP concierge/dedicated technician – from €5000 per month. Support for an account on reclameaqui.com.br – a bonus for our clients.